Terms of service

Welcome to Firmil!

When you browse our site or purchase our perfume oils, you’re agreeing to our Terms of Service. 

Throughout the store, 'we,' 'us,' and 'our' refer to Firmil.

These terms apply to everyone who uses the site, whether you're just browsing our catalog or placing an order. If you don't agree with any part of these terms, please refrain from using our website or making a purchase.

We frequently add new products and site features, all of which fall under these same Terms. 

We may update these policies from time to time by updating this page, so we recommend checking back occasionally. Continuing to use Firmil after changes are posted equals acceptance of the updated Terms.

Firmil is powered by Shopify Inc., which provides the secure e-commerce platform behind our store.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are browsing and purchasing from this site under the supervision of a parent or legal guardian.

You agree not to use our perfume oils or services for any unlawful or unauthorized activities, and you must comply with all local laws (including copyright and intellectual property laws). 

Additionally, you must not transmit any malicious code, viruses, or destructive software through our site.

Any violation or breach of these Terms will result in the immediate termination of your access to our website and the cancellation of any pending orders or accounts.

General Conditions

When you share non-sensitive information on our site (such as leaving a review or sending us a message), it may be transmitted across various networks and adjusted to meet the technical requirements of different devices. 

Your payment and credit card details, however, are always encrypted and fully secured during checkout.

All content on this website, including our perfume oil descriptions, product photos, branding, and text, is the exclusive property of Firmil. You may not copy, reproduce, resell, or exploit any portion of our site or services without our explicit written consent.

Note: Section headings in these Terms are included for convenience only and do not alter or limit the legal meaning of any clause.

Accuracy, Completeness, and Timeliness of Information

We do our best to keep our site updated with accurate product details and policies. However, occasional delays or errors can occur. 

Because of this, information on this site may not always be complete, accurate, or fully up to date, and should not be used as the sole basis for making decisions without verifying secondary or primary sources. 

Any reliance on the material here is at your own risk.

Some information on our website may be historical and is provided for reference only. We reserve the right to update or modify site content at any time, but we are under no obligation to update any specific details. You agree that it is your responsibility to keep track of changes to our site.

Modification to the Service and Prices

The prices of our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our website, products, or pricing.

Products or Services (if applicable)

From time to time, we may offer limited-edition fragrance oils or flash promotions that are available in small batches and for a short time only. We should not be held liable for inaccuracies or the vanishing of such products from our database at any moment.

While we work hard to ensure our product photos and descriptions are spot-on, actual colors and packaging details may look slightly different depending on your display settings.

We reserve the right to modify prices, update descriptions, adjust availability, or cap order quantities at our discretion without notice.

Accuracy of Billing and Account Information

We reserve the right to decline, limit, or cancel any order placed with us without stating the reason. Quantity limits may apply per: 

  • Person
  • Household
  • Order
  • Account
  • Payment method
  • Shipping address

Orders that may not seem legit, lack necessary information, or seem like fraud could be rejected without further notice. If we modify or cancel your order, we will attempt to inform you using the email, phone number, or billing details provided.

You must provide us with accurate, factually correct, and updated account and order information so we can process your purchases and contact you when necessary.

Optional Tools

We may offer access to optional third-party tools or widgets on our site such as live messaging apps, social sharing buttons, or package tracking plugins that we do not own or control.

These tools are provided 'as is' and 'as available,' without any warranties or endorsements from us. Your use of any optional third-party tools is entirely at your own risk and discretion. Firmil carries no responsibility or liability for any issues, errors, or data handled by these external services, so we recommend reviewing the terms and policies provided by those third-party providers before using them.

Third Party Links

Clicking on third-party links on this website may take you to other websites that are not affiliated with us by any means. Your use of them is completely at your own risk, and we, at Firmil, should not be held liable for it.

We are not responsible for and do not warrant:

  • Examining or evaluating the content’s accuracy 
  • Any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

It’s your responsibility as a user to research and learn more about the service, read their Terms and Conditions, and only then decide to engage with their website.

User Comments, Feedback, and Other Submissions

If you are a user who comments, leaves reviews, feedback, or submits suggestions, please note that:

  • If you send us product reviews, perfume suggestions, or contest entries, we can share, edit, or publish them without paying you royalties or keeping them private.
  • We have the right to delete any comments, reviews, or messages that are offensive, illegal, spam, or abusive.
  • You promise not to use fake emails, impersonate others, post stolen material, or attach harmful code. You are legally responsible for any comments you submit.

Personal Information

We strictly adhere to the legal measures to store your data. How we collect, store, and use your data is cohesively clarified in our Privacy Policy.

Errors, Inaccuracies, and Omissions

Any typographical errors, inaccuracies, or omissions regarding:

  • Product descriptions
  • Pricing
  • Promotions
  • Offers
  • Product shipping charges
  • Transit times 
  • Availability

We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time without prior notice (including before, during, and after you have submitted your order).

We are under no obligation to update, amend, or clarify information on our website, including pricing details, except as required by applicable law.

Prohibited Uses

In addition to other prohibitions in the Terms of Service, you are prohibited from using the site or its content:

  • To carry out, encourage, or participate in any illegal activities or to violate any local, national, or international laws and regulations.
  • To infringe upon or violate Firmil intellectual property rights or the rights of others.
  • To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • To submit false or misleading information, or to upload viruses, malware, or any code that impairs the functionality of our website or the internet.
  • To collect or track others' personal data, or to engage in spamming, phishing, pharming, scraping, crawling, or web spiders.
  • For any obscene or immoral purpose, or to bypass, disable, or interfere with the security features of our store or related websites.

We reserve the right to terminate your access to our website or our products for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liabilities

Notice for all site visitors, shoppers, and future customers:

  • Our website may occasionally experience brief glitches, slow load times, or scheduled maintenance. While we do our best to keep things running smoothly, we aren't responsible for any inconvenience or missed orders caused by temporary downtime.
  • Products and features are provided as described, without any extra implied guarantees. For example, if a fragrance doesn't last as long as expected or smell identical to a designer brand, it isn't grounds for a legal claim.
  • We aren't liable for unexpected indirect issues, such as a delayed delivery causing missed plans, minor tech glitches while browsing, or lost profits.
  • By browsing our site or placing an order, you agree to take full responsibility for your experience and purchases.

Indemnification

Any individual or business who may break the disclosed rules here is responsible for protecting and covering Firmil (our team, partners, and businesses associated with us) from any legal claims, financial losses, or lawyer fees that may be incurred due to the said individual or business breaking a law.

Severability

If any part of these Terms is ruled invalid or unenforceable by law, that specific portion will be removed while all remaining sections continue in full force and effect. If you notice any errors, inconsistencies, or unclear points, please let us know so we can fix them so it is clear for you and those who will read it after you.

Termination

You may end the contract whenever you wish by deleting your account, informing us by any means, or simply stopping use of our website or services. Similarly, we reserve the right to terminate your account at any time if you break any disclosed rules or if we suspect you have. 

Termination of contract doesn’t absolve either party of the outstanding dues. 

Entire Agreement

Sometimes, when you break a disclosed law and we might not take an action immediately, in that case, it doesn’t mean that we discard our legal rights; we retain the right to hold the other party accountable whenever we wish to.

If any wording is unclear, it will be interpreted fairly and reasonably for both sides. Please reach out for any ambiguity or points that might be unclear.

Governing Law

Everything on our site, including these terms and your orders, is covered under Pakistani law. If any legal matters or disputes ever come up, they’ll be resolved under the laws of Pakistan. 

Changes to Terms of Services

You can always view the latest version of our Terms of Service on this page. 

We may update, change, or replace any part of these terms at any time by posting the new version to our site. It’s up to you to check this page occasionally for updates, as continuing to use our website or make purchases after changes are posted means you accept the revised terms.

Contact Information

For questions regarding Terms of Service, please email us at info@firmil.co.

For business queries, reach out to info@firmil.co.

Phone number: (+92) 324-3473083
WhatsApp: (+92) 324-3473083